Difficulty receiving and communicating information

Why is this a problem?

When access needs are not considered, many people will have trouble getting or understanding information. Some things to consider include:

Language is often too technical and full of jargon.
Documents and materials are often not shared early enough to allow people to prepare.
PDFs, videos, or online content are not always accessible (e.g., screen-reader friendly, captioned, or transcribed).
In fast or large group discussions, many people get left behind, especially when they are new to the subject matter. This is magnified for D/deaf and Hard of Hearing people who rely on sign language/interpretation.
Blind or low-vision people often can’t see body language, facial expressions, or visual cues that clarifies information being communicated.
Visual content like slides, diagrams, or infographics are often not described clearly.
Using multiple channels at once, such as chat, email and verbal discussion, can be confusing and often does not work well for people using screen readers.

People may also have trouble sharing their thoughts or participating. Some things to consider include:

Meetings that lack structured ways to take turns or contribute often leave out neurodiverse people who require clear structures. This can also be a disadvantage for people who depend on sign language/interpretation, such as D/deaf and Hard of Hearing people.
Without clear cues, new members often worry about interrupting and miss opportunities to contribute.
Lack of quiet or low-stimulation options can make participation harder for people with sensory sensitivities.
Poor audio, video, or caption quality in remote meetings can prevent people from fully participating.
People are less likely to continue sharing when they don’t get feedback on whether their contributions were received or understood.